Privacy Policy
Last updated: 1st April 2026
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by, or is under common control with a party.
- Company (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to:
Lotus365
Akshya Nagar 1st Block 1st Cross,
Rammurthy Nagar,
Bangalore - 560016
Karnataka, India - Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing details of Your browsing history on that website among its many uses.
- Country refers to: India
- Device means any device that can access the Service such as a computer, smartphone, tablet, or digital device.
- Personal Data means any information that relates to an identified or identifiable individual.
- Service refers to the Lotus365 website, platform, mobile access, content, features, games, and related services.
- Service Provider means any natural or legal person who processes the data on behalf of the Company.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
- You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Full name
- Username or display name
- Email address
- Phone number
- Billing information (if applicable)
- Payment-related details (processed through third-party payment providers)
- Address or location details
- Government-issued ID or age verification information (if required by law or platform policy)
- Any other information You voluntarily provide through forms, support requests, account registration, or promotions
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as:
- Your Device's Internet Protocol address (e.g. IP address)
- Browser type and version
- Pages of our Service that You visit
- Time and date of Your visit
- Time spent on pages
- Unique device identifiers
- Operating system
- Mobile device information
- Clickstream data
- Referral URLs
- Session logs and gameplay or interaction logs where applicable
Information Collected While Using the Service
With Your permission, We may collect:
- Approximate or precise location information
- Device permissions (if required for login, notifications, or app functionality)
- Game interaction data
- Communication preferences
- Support request history
You can enable or disable access to this information at any time through Your device settings.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track activity on Our Service and store certain information. Tracking technologies used may include:
- Cookies or Browser Cookies: A cookie is a small file placed on Your Device.
- Web Beacons: Small electronic files used to count users or analyze website traffic.
- Pixels / Tags / Scripts: Used to improve user experience, advertising performance, and website analytics.
Types of Cookies We Use
Necessary / Essential Cookies
These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features.
Cookies Policy / Notice Acceptance Cookies
These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
These Cookies allow us to remember choices You make when You use the Website, such as login details, language preferences, and settings.
Analytics and Performance Cookies
These Cookies help us understand how visitors interact with the Website, which pages are popular, and how we can improve performance.
Advertising and Marketing Cookies
These Cookies may be used to deliver relevant promotional content, retargeting ads, or campaign performance measurement.
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, some parts of Our Service may not function properly.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain Our Service
- To create, manage, and secure user accounts
- To enable gameplay, contests, rewards, or interactive gaming features
- To verify identity, age, or eligibility where required
- To process transactions and payments (where applicable)
- To send important account notifications, security alerts, and updates
- To provide customer support
- To respond to inquiries and user requests
- To improve website functionality, user experience, and performance
- To monitor and prevent fraud, abuse, cheating, unauthorized access, or suspicious activity
- To analyze traffic, trends, and platform usage
- To personalize content, recommendations, and promotions
- To manage promotions, giveaways, tournaments, and marketing campaigns
- To comply with legal obligations and regulatory requirements
- To enforce Our Terms and Conditions or other policies
We may also use Your information to contact You by email, SMS, phone call, push notifications, or other equivalent forms of communication regarding updates, service notices, promotional offers, or important platform-related communications.
Sharing of Your Personal Data
We may share Your personal information in the following situations:
With Service Providers
We may share Your Personal Data with third-party vendors who help Us operate the Service, including:
- Hosting providers
- Analytics providers
- Payment processors
- Email and SMS communication providers
- Customer support tools
- Security and fraud prevention services
- Advertising and marketing partners
For Business Transfers
We may share or transfer Your information in connection with, or during negotiations of, any merger, sale of assets, financing, acquisition, or restructuring of Our business.
With Affiliates
We may share Your information with Our affiliates, subsidiaries, or group companies, in which case We will require those affiliates to honor this Privacy Policy.
With Business Partners
We may share Your information with Our business partners to offer You certain products, services, promotions, tournaments, offers, or campaigns.
With Other Users
If You share personal information publicly on the Service, such information may be viewed by other users.
For Legal Reasons
We may disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities, courts, law enforcement agencies, or regulators.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.
We may retain and use Your Personal Data to:
- Comply with legal obligations
- Resolve disputes
- Enforce agreements and policies
- Maintain security and fraud-prevention records
- Improve our Service and user experience
Usage Data is generally retained for a shorter period of time, except where this data is used to strengthen security, improve functionality, or where We are legally obligated to retain it for longer periods.
Transfer of Your Personal Data
Your information, including Personal Data, may be processed at the Company's operating offices and in any other places where the parties involved in the processing are located.
This means that Your information may be transferred to — and maintained on — computers located outside of Your state, province, or country where the data protection laws may differ.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
We will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.
Security of Your Personal Data
The security of Your Personal Data is important to Us.
We implement commercially reasonable technical, administrative, and organizational measures to protect Your information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no method of transmission over the Internet or method of electronic storage is 100% secure, and We cannot guarantee absolute security.
Children's Privacy
Our Service is not intended for individuals under the age of 18 years or the minimum legal age required under applicable law to use such gaming-related services.
We do not knowingly collect personally identifiable information from anyone under the applicable legal age. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us.
If We become aware that We have collected Personal Data from a minor without proper consent or lawful basis, We will take steps to remove that information.
Your Rights and Choices
Depending on applicable law, You may have certain rights regarding Your Personal Data, including the right to:
- Access the personal information We hold about You
- Request correction of inaccurate or incomplete information
- Request deletion of Your data, subject to legal or operational requirements
- Withdraw consent where processing is based on consent
- Object to certain uses of Your data
- Restrict or limit certain processing
- Request account closure
- Opt out of promotional communications
To exercise any of these rights, please contact Us using the contact details below.
Third-Party Links and Services
Our Service may contain links to third-party websites, apps, offers, payment providers, ad networks, social platforms, or services that are not operated by Us.
If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
Advertising, Analytics, and Third-Party Tools
We may use third-party services such as:
- Google Analytics
- Advertising networks
- Performance and attribution tools
- Marketing and retargeting platforms
- Customer support tools
- Security and anti-fraud systems
These providers may use cookies, scripts, or tracking technologies to collect information about Your interaction with the Service.
This helps Us:
- Analyze website traffic
- Understand user behavior
- Improve content and user experience
- Measure campaign performance
- Detect suspicious activity
- Personalize promotions or recommendations
Data Protection and Compliance
We are committed to handling personal data responsibly and in accordance with applicable laws and regulations in India.
Where applicable, We may take additional steps to ensure lawful collection, use, storage, and protection of Your data, including verification, user consent, access control, and data minimization practices.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time.
We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If You have any questions about this Privacy Policy, You can contact Us:
By email:
By phone:
9414777777
By post:
Lotus365
Akshya Nagar 1st Block 1st Cross,
Rammurthy Nagar,
Bangalore - 560016
Karnataka, India